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A Philosophy for Shared Success

The RainFocus Platform and the entire RainFocus team are dedicated to simplifying your event success—starting with implementation.


on-time event milestone delivery.


of users are confident in their mastery of the platform following training.


achievement of key goals in a Fortune 500 company’s first year as a client.

Event Success Methodology

Our consultative model is designed to ensure clients have the autonomy to drive success while maximizing the value of the RainFocus Platform. Our Client Success team will design and implement your event, provide general and solution-based training, and empower you to administer your event going forward. Discover how these five steps can change the trajectory of your events.

Define Event Goals & Milestones

As the first step to achieving event success, we work collaboratively with you to understand your goals and identify key milestones along the way.

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Create Your Data Strategy

Together, we ensure that the underlying data strategy will support your measurement needs, timelines, and governance required to propel success.

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Configure Your Event Using Best Practices

Next, we map out the holistic experiences using key building blocks and capabilities within the platform to support your goals and unparalleled experiences for your audiences.

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Train Your Team & Support Your Implementation

Upskill and build confidence with our hands-on training courses. We also work hand-in-hand with you to configure, test, and deploy your events on the platform, while you walk away with the knowledge needed to self-manage in style.

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Optimize Results Post-Event

Proactively manage results with insights tailored for your team and have the confidence to make improvements with the support of Client Care.

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Define Event Goals & Milestones Create Your Data Strategy Use Best Practices Support Your Implementation Optimize Results Post-Event

Certify for Success with RainFocus Academy

RainFocus Academy is a self-paced training program with hands-on, interactive exercises to empower you with best practices and technical skills to become a configuration expert. Each course provides you with in-depth instruction and module-specific best practices so you can configure the experiences for your event.

Attendee Management

guides you through best practices for the management of attendee records through the creation of reporting and insights.

Content Management

walks you through setting up and managing the entire content journey and instructs you on how to streamline your content curation processes.

Exhibitor Management

teaches you how to create invoices and contracts, set up exhibitors, and much more.

Gain Confidence, Reduce Stress

We understand how important it is for you to feel comfortable using the RainFocus Platform to successfully deploy your event, so we have a wealth of experts available, a training certification program, and an online Help Center to support you along the way.

Delivery Rockstars

We go the extra mile to ensure a great physical and virtual event experience.

Dedicated Teammates

We care about your success as much as you do.

Listen, Then Act

We thrive on your feedback to drive improvement.

Have a Question for Client Success?

We go the extra mile to ensure a great experience. Click here to submit a request.

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Online Resources Available 24/7

Explore online resources available in our Help Center.

Help Center

"Client Care has changed the way that we approach logging enhancements, how we look at what’s truly a bug, and how we handle incidents. It’s completely streamlined and arguably flawless at this point. Previously, we were asking for things ad hoc. Now we have these cadences in place which are just lightyears ahead of everything else we have seen."

Business Capabilities Owner

Fortune 100 Company